Secrets of Success: Taking a Closer Look at Staff Incentives

Incentive Effectiveness When a doctor provides “incentive” (motivation, sincere appreciation or rewards) for positive behavior (e.g., task(s) well done), it actually encourages employees to strive to repeat that performance/behavior. This is the kind of positive cycle every employer should want to create.  In speaking with assistants and doctors all over the country, my overall experience […]

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Secrets of Success: Conduct Patient Satisfaction Surveys? You really should!

Do you conduct patient satisfaction surveys? They can be a little scary, I know, hearing potential patient complaints, especially if they are left waiting in the reception area for longer than expected. Yet, that is exactly the reason WHY you should do them. If there is a customer service problem, you need to know about […]

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Secrets of Success: Do you play favorites?

Do you play favorites? How can I answer that without any sugarcoating? DON’T! If you cater to one or more employees over others, it confirms you are intentionally exhibiting some form of neglect and harassment. It may seem very innocent and reasonable to give more attention and offer greater leeway to a staffer you perceive […]

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Secrets of Success: 5 Tips to Manage and Optimize Your Time at Work

“Practice management” encompasses a variety of organizational skills that help to, well… manage your practice. That includes managing your finances, employees, standards of operations, and time. Regarding time, if I had a nickel for every instance someone said to me, “There are just not enough hours in my day,” I’d be uber rich on nickels. […]

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Secrets of Success: $omeone answer the phone!

Think every call made to your office seeking an appointment actually becomes an appointment? Think again. Yes, worthy/costly marketing strategies will attract calls to your office; however, all the marketing in the world will be for naught if prospective callers are not converted into patients. What? Why does this happen? One very simple reason is, […]

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Secrets of Success: Patient “no-shows”

“What happened to Mrs. Baker today?” asks the doctor. “She had a two o’clock appointment and didn’t show up.” Patient no shows…a daily scheduling occurrence that is more common than any of us would care to admit. Why do they happen? What do we do about them? And finally….how can we prevent them? Let’s start […]

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